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TürkçeBasic
290 € / month*
- Remote support
- Basic monitoring
- Patch overview
- Monthly system check
- Quarterly report
Managed Support
Support should fit how you actually work.
A single site has different support needs from a business with several locations. Compare the service scopes, then clarify who takes responsibility for each task.
Business
690 € / month*
- Remote support
- Monitoring
- Patch management
- Backup control
- M365/Workplace support
- Monthly report
- Quarterly Service Review
Premium
1.490 € / month*
- Priority support
- 24/7 Monitoring
- Patch management
- Backup & restore checks
- Security baselines
- vCIO Review
- Monthly report & SLA review
Enterprise
2.990 € / month*
- Dedicated Service Lead
- 24/7 Incident Option
- SOC/SIEM Integration
- Multi-Site Operations
- Compliance Reporting
- Change & Problem Management
- Custom SLA matrix
* Price indications excluding VAT and depending on scope, users, locations, security and SLA requirements. Only an individual quote is binding.
SLA comparison
The differences at a glance.
| Feature | Basic | Business | Premium | Enterprise |
|---|---|---|---|---|
| Indicative price / month | 290 € | 690 € | 1.490 € | 2.990 € |
| Target size | bis 15 | bis 50 | bis 150 | individuell |
| Response time | 8 Business Hours | 4 Business Hours | 2 Business Hours | 30–60 Minuten P1 |
| Service hours | Mo–Fr 08:00–17:00 | Mo–Fr 08:00–18:00 | Mo–Fr 07:00–20:00 | 24/7 optional |
| Billing / term | Monthly or annual by contract | Monthly or annual by contract | Monthly or annual by contract | Monthly or annual by contract |
| Monitoring | Basis | Managed | 24/7 | 24/7 + Custom |
| Security Review | – | Quarterly | Monthly | Custom |
| Service Review | Quarterly | Quarterly | Monthly | Monthly / Custom |
SLA logic
Response time is not resolution time.
Response targets apply during agreed service hours and describe the start of qualified handling. Impact and urgency determine priority. Escalation, updates and exceptions must be part of the agreement.
P1
Critical
Business-critical outage or severe security incident.
P2
High
Major function impaired, limited workaround.
P3
Normal
Individual users or functions affected, operations continue.
P4
Request
Service request, change, consulting or planned task.
Next step
Which support model fits risk and budget?
Pick a tier as starting point – scope becomes binding only after technical clarification.