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TürkçeCheck each inbox, request missing details, gather attachments and re-enter the case in the target system.
From request to traceable case.
Incidents and service requests often contain missing information, attachments and exceptions. Endurion Relay is designed to prepare them so the right person can decide the next step faster.
Explore a predefined example case here. The demo accesses neither an email inbox nor an AI service.
Try the sample
INTERACTIVE EXAMPLE
One case. Four visible states.
Switch between four states to inspect checks and handoffs. A subsequent pilot is developed separately.
EXAMPLE / CASE RF-2048Maintenance request: conveyor A-12
Sender: service@example-company.com · Attachment: maintenance.pdf · Priority: pending
Intake received
Request and attachment received.
The example holds the request and attachment together. Recording this state triggers no action in a customer system.
INTEGRATION / SCOPE
Designed for your environment, not around it.
Before delivery we agree inboxes, permitted data, retention and roles. The destination integration is tested; missing interfaces must be identified during assessment.
Assess implementation and operations
REAL-WORLD SCENARIO / EXAMPLE
What changes in everyday operations.
Illustrative scenario, not a customer reference or measured result.
A machine manufacturer uses several service inboxes. Messages lack equipment IDs, attachments remain in email and ownership is settled only after follow-up. Relay addresses this intake and handoff.
Discuss your own workflowBefore. After. And what changes in between.
Classify eligible inputs, check required fields, prepare follow-up questions and hand off the confirmed case with a recorded approval.
More details
Service requests, complaints, maintenance and spare-parts enquiries, and internal approvals with recurring characteristics.
Practical focus
- Recurring steps with clear triggers and known inputs.
- Useful when rules, required fields and exceptions can be described.
- Especially strong where there is volume, routine and multiple teams.
Typical question
Can we keep our existing mailbox?
Yes, if access, licensing and permitted processing fit. A new mailbox is not inherently required.
More details
An authorised Outlook or Microsoft 365 mailbox can provide intake. Ticketing, CRM, ERP and SharePoint are potential destinations, subject to documented APIs, permissions and licences.
Practical focus
- Source systems, target systems and owners are named up front.
- Interfaces, permissions, storage locations and logs are part of the architecture review.
- Existing tools are retained where possible instead of being replaced without reason.
Typical question
Who sets the priority?
Business owners approve rules and escalation. Uncertain or safety-critical classifications remain with a responsible person.
More details
Ambiguous content and safety-related priorities remain subject to human review. Without a suitable interface, Relay can prepare a case, but transfer remains a separate task.
Practical focus
- Unclear content, exceptions and sensitive decisions remain visible for review.
- Data quality, scan quality and licensing influence the level of achievable automation.
- Automation does not replace governance, approvals or business accountability.
Typical question
Does every message become a ticket?
Only eligible messages meeting agreed criteria. Duplicates, spam and unclear content need a separate review path.
More details
Endurion reviews inputs, case types, follow-ups and exceptions with the responsible staff before implementing rules, approvals, handoffs and a limited pilot.
Practical focus
- Assessment, rule set, ownership model and a focused pilot are prepared in a structured way.
- Success criteria, exceptions, handoffs and documentation are not improvised afterwards.
- The aim is a reliable entry point, not a nice demo without an operating model.
Typical question
What else needs to be purchased?
Discovery checks existing features, interfaces and licences. Any additional services, costs and processing requirements are identified before the pilot.
VALUE MODEL
How much time could this workflow free up?
Change the assumptions. This models potential released capacity, not guaranteed savings or a quote.
How is this estimate calculated?
Monthly volume × (current minutes − projected minutes) ÷ 60 = hours. Multiply by assumed hourly labor cost for illustrative time value. Implementation, licensing, review and operating costs are not deducted.
Potential capacity released / month–hours
Illustrative time value (not cash savings)–
Illustrative assumptions. Productivity does not equal payroll savings.
The important questions before deciding.
Use these answers to define technical prerequisites, remaining review work and the first project scope.
Can we keep our existing mailbox?
Yes, if access, licensing and permitted processing fit. A new mailbox is not inherently required.
Who sets the priority?
Business owners approve rules and escalation. Uncertain or safety-critical classifications remain with a responsible person.
Does every message become a ticket?
Only eligible messages meeting agreed criteria. Duplicates, spam and unclear content need a separate review path.
What else needs to be purchased?
Discovery checks existing features, interfaces and licences. Any additional services, costs and processing requirements are identified before the pilot.
When a request is ambiguous.
Keep uncertainty visible
If a serial number is missing or message and attachment conflict, the case stays under review. Relay should flag gaps and prepare a targeted question. A plausible suggestion must not become a confirmed fact.
Confirm the handoff
Sending data does not mean a ticket was created. The destination must acknowledge receipt. Failures need a recorded handoff status, and retries must not create a second case.
Next step
Start with a real case from your team.
Bring a typical input and the intended destination. We use them to define data scope, approvals and the first pilot’s boundary.